London

020 8528 3900

Cobham

01932 548111

Guildford

01483 369288

Get a Quote

Privacy Policy

Last updated: 23/12/2025

Welcome to Empire Roofing London (“we”, “us”, “our”).
We are committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This policy explains how we collect, use and protect personal information when you visit https://empireroofinglondon.co.uk/ (“the Website”), in accordance with the UK GDPR and the Data Protection Act 2018.

1. Data Controller

Empire Roofing London
The Long Barn Down Farm
Cobham Park Road
Cobham
Surrey
KT11 3NE

2. What Information We Collect
  1. Information you provide to us

When you submit an enquiry through our website forms (powered by Gravity Forms), we may collect:

  • Name
  • Email address
  • Telephone number
  • Any additional information you choose to include in your message

This information is used solely to respond to your enquiry and provide our services.

  1. Automatically collected information

When you browse our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the Website

This information is collected using Google Analytics to help us understand how visitors use our Website and to improve its performance.

3. How We Use Your Information

  1. We use your personal data to:

    • Respond to enquiries and requests
    • Provide roofing services and quotations
    • Improve our Website and user experience
    • Monitor website performance and usage

    We do not sell, rent or trade your personal data to third parties.

4. Lawful Basis for Processing

  1. We process personal data based on:

    • Consent– when you submit a form or contact us directly
    • Legitimate interests– to operate and improve our Website and services
    • Legal obligations– where required by law
5. Cookies Policy

  1. What are cookies?

    Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide information about how the site is used.

    Cookies we use

    Our Website uses the following types of cookies:

    1. Essential cookies
      These are necessary for the Website to function correctly and cannot be switched off.
    2. Analytics cookies
      We use Google Analyticsto collect anonymous information such as:
      • Number of visitors
      • Pages visited
      • How users navigate the Website

    This helps us improve website performance and user experience. IP addresses are anonymised where possible.

    Managing cookies

    You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Website.

    You can also opt out of Google Analytics by using Google’s browser opt-out tool.

6. Third-Party Services

  1. We use trusted third-party services including:

    • Google Analytics– website usage analysis
    • Website hosting and security providers

    These providers only process data on our behalf and in line with applicable data protection laws.

7. Data Security

  1. We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

8. Data Retention

  1. We retain personal data only for as long as necessary to:

    • Respond to enquiries
    • Provide our services
    • Meet legal and regulatory obligations
9. Your Rights

  1. Under UK GDPR, you have the right to:

    • Request access to your personal data
    • Request correction or deletion
    • Object to or restrict processing
    • Withdraw consent at any time

    To exercise any of these rights, please contact us using the details above.

10. Changes to This Policy

  1. We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

  1. If you have any questions about this policy or how we handle your data, please contact:

Let's talk